Introduction
This privacy policy explains how Regen Digital (“Regen”, “we”, “us” or “our”) collects, uses and protects personal information when you visit our website, contact us, request an audit, or work with us.
We only collect information that helps us respond to you, deliver our services, improve the website and meet our legal obligations. If you have a question about this policy or how we use your information, email info@regendigital.co.
01The information we collect
We may collect information that you choose to give us, including:
- your name, work email address, phone number and company details;
- the information you include in an enquiry, audit request or project brief;
- communications and feedback you share while working with us; and
- marketing preferences, where you have chosen to receive updates.
When you use the website, limited technical information may also be collected automatically. This can include your IP address, browser and device type, referring page, pages viewed, approximate location and the time and duration of your visit. We do not intentionally collect special category or sensitive personal information through this website.
02How we use your information
We use personal information to:
- respond to enquiries and prepare audits, proposals or recommendations;
- provide, manage and improve our services;
- operate, secure and understand how people use our website;
- send relevant marketing where you have consented or where permitted by law;
- maintain business, financial and contractual records; and
- comply with legal obligations or protect our legitimate interests.
We do not sell your personal information.
03Our legal bases
Where UK or EU data protection law applies, we rely on one or more of the following legal bases: your consent; taking steps at your request before entering into a contract; performing a contract with you; our legitimate interests in running and improving our business; and compliance with a legal obligation.
When we rely on legitimate interests, we consider the impact on your rights and only proceed where those interests are not overridden by your privacy interests.
06How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to meet legal, accounting and reporting requirements. Enquiries that do not become client relationships are normally deleted or anonymised within 24 months. Client records may be retained for up to seven years after the relationship ends where required for tax, contractual or legal purposes.
07How we protect information
We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No online system is completely secure, so we cannot guarantee absolute security.
08International transfers
Some suppliers may process information outside the United Kingdom or European Economic Area. Where this happens, we use appropriate safeguards, such as adequacy regulations or approved contractual clauses, where required by applicable law.
09Your privacy rights
Depending on where you live, you may have the right to ask for access to, correction of, deletion of, or restriction of your personal information. You may also have the right to object to processing, request portability, withdraw consent, or complain to your local data protection authority.
To exercise a right, email info@regendigital.co. We may need to verify your identity before acting on a request. You can unsubscribe from marketing at any time using the link in an email or by contacting us.
10Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page with its updated date.
11How to contact us
For privacy questions or requests, contact Regen Digital at info@regendigital.co.
If you are in the UK and are not satisfied with our response, you may also raise a concern with the Information Commissioner’s Office at ico.org.uk.